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IBPS.Last Extended: 21/08/2026 28/08/2026.
The Institute of Banking Personnel Selection (IBPS) has released the official notification for Common Recruitment Process (CRP CSA XVI) 2026 to fill Customer Service Associate (CSA) positions in participating Public Sector Banks for the year 2027-28. This recruitment drive presents an excellent opportunity for graduates aspiring to build a career in the banking sector.
IBPS Recruitment 2026:
| Organization | IBPS |
| No of Posts | 11403 |
| Minimum Educational Qualification | Degree, Graduate |
| Job Type | Bank Job |
| Apply Mode | Online |
Name of Post: Customer Service Associate
No of Posts: 11403
No of Posts in Assam: 349
IBPS CSA Category-wise Vacancy:
- UR: 4740
- SC: 1910
- ST: 942
- OBC (NCL): 2815
- EWS: 996
Pay: ₹ 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
Participating Banks:
The following 11 public sector banks are participating in this recruitment:
- Bank of Baroda
- Bank of India
- Bank of Maharashtra
- Canara Bank
- Central Bank of India
- Indian Bank
- Indian Overseas Bank
- Punjab & Sind Bank
- Punjab National Bank
- UCO Bank
- Union Bank of India
Age Limit:
- Minimum: 20 years
- Maximum: 28 years
- Born between 02.08.1998 and 01.08.2006 (both dates inclusive)
Age Relaxation:
- SC/ST: 5 years
- OBC (Non-Creamy Layer): 3 years
- PwBD: 10 years
- Ex-Servicemen: Actual service period + 3 years
- Widows/Divorced Women: Up to 35 years (Gen), 38 years (OBC), 40 years (SC/ST)
Educational Qualification:
- Graduation: Degree in any discipline from a recognized university
- Computer Literacy: Certificate/Diploma/Degree in computer operations OR studied Computer/IT in High School/College
- Language Proficiency: Must be proficient in the local language of the applied State/UT
- Ex-Servicemen: Matriculate with Army Special Certificate of Education (15+ years service)
Exam Centres in Assam:
- Preliminary exam: Dibrugarh, Guwahati, Jorhat, Silchar, Tezpur
- Main exam: Dibrugarh, Guwahati, Jorhat, Silchar
Application Fees:
- SC/ST/PwBD/ESM/DESM: ₹175/-
- All Others: ₹850/-
Selection Process:
- Online Preliminary Exam (Qualifying)
- Online Main Exam (Merit-based)
- Local Language Proficiency Test (Qualifying)
- Document Verification
- Provisional Allotment (Merit-cum-preference)
How to Apply ?
Interested and suitable candidates who have fulfilled the above-mentioned eligibility criteria may apply online through the official IBPS Recruitment Portal on or before the last date. Follow the step-by-step guide below -
1. Visit www.ibps.in
2. Click "CRP CSA" → "CLICK HERE TO APPLY ONLINE FOR CRP-CSA-XVI"
3. Complete "NEW REGISTRATION" to get provisional registration number and password
4. Fill personal, educational, and preference details
5. Upload required documents:
- Photograph (20-50 KB, 200x230 pixels)
- Signature (10-20 KB)
- Left Thumb Impression (20-50 KB)
- Handwritten Declaration (50-100 KB)
- SSC/SSLC/10th Certificate (PDF, max 500 KB)
- Disability Certificate (if applicable)
6. Pay application fee online
7. Submit and take printout of application form
Important Dates:
| Event | Date/Period |
|---|---|
| Online Registration | 01.08.2026 to 28.08.2026 |
| Application Fee Payment | 01.08.2026 to 28.08.2026 |
| Edit Window | 2 days after registration closure |
| Pre-Examination Training | September 2026 |
| Preliminary Exam Call Letter | September 2026 |
| Preliminary Exam | October 2026 |
| Preliminary Result | November 2026 |
| Main Exam Call Letter | November 2026 |
| Main Exam | December 2026 |
| Provisional Allotment | March 2027 |
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